{"id":375,"date":"2022-05-15T17:42:07","date_gmt":"2022-05-15T15:42:07","guid":{"rendered":"https:\/\/netbis.sk\/modely\/?page_id=375"},"modified":"2022-07-07T18:10:15","modified_gmt":"2022-07-07T16:10:15","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/netbis.sk\/modely\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\t\t
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Tento Reklama\u010dn\u00fd poriadok je vydan\u00fd spolo\u010dnos\u0165ou Netbis s.r.o., Vi\u0161\u0148ovsk\u00e9ho 3, 969 01 Bansk\u00e1 \u0160tiavnica, I\u010cO: 52141306, zap\u00edsanou v Obchodnom registri Okresn\u00e9ho s\u00fadu Bansk\u00e1 Bystrica, vlo\u017eka \u010d\u00edslo: 35680\/S (\u010falej len pred\u00e1vaj\u00faci) a bol prijat\u00fd s \u00fa\u010dinnos\u0165ou od 04.12.2021. <\/span><\/span><\/p>

Kontaktn\u00e9 \u00fadaje<\/b><\/span><\/strong>:<\/b><\/span><\/strong><\/span><\/p>

<\/b>Netbis s.r.o., <\/span><\/strong><\/span><\/p>

Vi\u0161\u0148ovsk\u00e9ho 3, <\/span><\/strong><\/span><\/p>

969 01 Bansk\u00e1 \u0160tiavnica<\/span><\/strong>,<\/span><\/span><\/p>

Telef\u00f3n: +421 910 530 030<\/span><\/span><\/span><\/p>

E-mail: netbis@netbis.sk<\/span><\/span><\/span><\/p>

1. \u00davodn\u00e9 ustanovenia<\/b><\/span><\/strong><\/span><\/p>

Tento reklama\u010dn\u00fd poriadok sa vz\u0165ahuje na k\u00fapnu zmluvu (\u010falej len zmluva) uzavret\u00fa na z\u00e1klade elektronickej objedn\u00e1vky a jej akcept\u00e1cie medzi pred\u00e1vaj\u00facim a <\/span>spotrebite\u013eom<\/span>, ktor\u00fd nakupuje tovar <\/span>alebo slu\u017eby<\/span>, pod\u013ea podmienok upraven\u00fdch vo V\u0161eobecn\u00fdch obchodn\u00fdch podmienkach internetov\u00fdch port\u00e1lov netbis.sk a netbis.sk\/modely<\/span><\/span><\/p>

Reklama\u010dn\u00fd poriadok upravuje pr\u00e1va a povinnosti spotrebite\u013ea pri dodan\u00ed tovaru a slu\u017eieb v rozpore so zmluvou, odst\u00fapenie od zmluvy zo strany kupuj\u00faceho a podmienky uplatnenia n\u00e1rokov z v\u00e1d na zak\u00fapenom tovare.<\/span><\/p>

a. reklam\u00e1cie tovaru:<\/span><\/b><\/span><\/p>

Z\u00e1ru\u010dn\u00e1 doba je u nov\u00fdch tovarov 24 mesiacov <\/span>pre fyzick\u00e9 osoby <\/span>a za\u010d\u00edna plyn\u00fa\u0165 od d\u00e1tumu prevzatia tovaru <\/span>spotrebite\u013eom<\/span>. <\/span>Z\u00e1ru\u010dn\u00e1 doba pre pr\u00e1vnick\u00e9 osoby sa riadi ustanoveniami Obchodn\u00e9ho z\u00e1konn\u00edka. <\/span>Zodpovednos\u0165 pred\u00e1vaj\u00faceho sa nevz\u0165ahuje na be\u017en\u00e9 opotrebovanie a <\/span>mechanick\u00e9 po\u0161kodenie zo strany <\/span>spotrebite\u013ea<\/span>. Zodpovednos\u0165 pred\u00e1vaj\u00faceho sa nevz\u0165ahuje na pr\u00edpadn\u00e9 \u0161kody sp\u00f4soben\u00e9 Slovenskou po\u0161tou, pr\u00edpadne inou prepravnou spolo\u010dnos\u0165ou.<\/span><\/span><\/p>

Spotrebite\u013e<\/span> je povinn\u00fd tovar pou\u017e\u00edva\u0165 len na ur\u010den\u00fd \u00fa\u010del a dodr\u017eiava\u0165 zn\u00e1me pravidl\u00e1, podmienky a n\u00e1vody na pou\u017e\u00edvanie a o\u0161etrovanie.<\/span><\/span><\/p>

Reklamova\u0165 je mo\u017en\u00e9 len <\/span>tovar<\/span> zak\u00fapen\u00fd a zaplaten\u00fd u pred\u00e1vaj\u00faceho. Pri uplatnen\u00ed reklam\u00e1cie je spotrebite\u013e povinn\u00fd doru\u010di\u0165 reklamovan\u00fd produkt na adresu pred\u00e1vaj\u00faceho. <\/span>Spotrebite\u013e<\/span> je povinn\u00fd tovar zabali\u0165 do origin\u00e1lneho obalu, alebo na vlastn\u00e9 n\u00e1klady zaisti\u0165 obal nov\u00fd, vyhovuj\u00faci n\u00e1rokom prepravy. <\/span>Spotrebite\u013e<\/span> berie na vedomie, \u017ee v pr\u00edpade nedostato\u010dne chr\u00e1nen\u00e9ho tovaru pri preprave, nemus\u00ed by\u0165 reklam\u00e1cia uznan\u00e1. S\u00fa\u010das\u0165ou reklamovan\u00e9ho tovaru mus\u00ed by\u0165 fakt\u00fara alebo in\u00fd doklad o zaplaten\u00ed produktu.<\/span><\/span><\/p>

b. reklam\u00e1cie slu\u017eieb:<\/b><\/span><\/span><\/p>

Ak spotrebite\u013e us\u00fadi, \u017ee slu\u017eby poskytovan\u00e9 pred\u00e1vaj\u00facim s\u00fa nedostato\u010dn\u00e9 alebo m\u00e1 vo\u010di nim v\u00fdhrady, je opr\u00e1vnen\u00fd uplatni\u0165 ich formou reklam\u00e1cie u pred\u00e1vaj\u00faceho, a to p\u00edsomne (e-mailom alebo po\u0161tou na kontaktn\u00e9 \u00fadaje uveden\u00e9 vy\u0161\u0161ie). Pred\u00e1vaj\u00faci sa zav\u00e4zuje pred\u00e1va\u0165 slu\u017eby v be\u017enej kvalite.<\/span><\/span><\/p>

2.<\/b><\/span><\/strong>\u00a0<\/span>Vybavenie reklam\u00e1cie<\/b><\/span><\/strong><\/span><\/p>

Spotrebite\u013e<\/span> je povinn\u00fd prezrie\u0165 si tovar, \u010do najsk\u00f4r po nadobudnut\u00ed vlastn\u00edckeho pr\u00e1va k zak\u00fapen\u00e9mu tovaru. Ozn\u00e1menie o zisten\u00fdch z\u00e1vad\u00e1ch mus\u00ed <\/span>spotrebite\u013e<\/span> ozn\u00e1mi\u0165 pred\u00e1vaj\u00facemu p\u00edsomne e-mailom na netbis@netbis.sk alebo modely@netbis.sk. V p\u00edsomnom ozn\u00e1men\u00ed mus\u00ed <\/span>spotrebite\u013e<\/span> uvies\u0165 zisten\u00e9 z\u00e1vady, t.j. mus\u00ed uvies\u0165 o ak\u00e9 z\u00e1vady sa jedn\u00e1 a ako sa prejavuj\u00fa. Z\u00e1rove\u0148 do p\u00edsomn\u00e9ho ozn\u00e1menia ur\u010d\u00ed svoju predstavu o vyrie\u0161en\u00ed\u00a0reklam\u00e1cie.<\/span><\/span><\/p>

Spotrebite\u013e<\/span> je povinn\u00fd uplatni\u0165 reklam\u00e1ciu bez zbyto\u010dn\u00e9ho odkladu, okam\u017eite a neodkladne, ihne\u010f po zisten\u00ed vady.<\/span><\/span><\/p>

V pr\u00edpade, \u017ee sa v priebehu z\u00e1ru\u010dnej doby vyskytne vada, pre ktor\u00fa nem\u00f4\u017ee by\u0165 zak\u00fapen\u00fd v\u00fdrobok riadne pou\u017e\u00edvan\u00fd alebo m\u00f4\u017ee by\u0165 pou\u017e\u00edvan\u00fd len \u010diasto\u010dne, a je mo\u017en\u00e9 t\u00fato vadu odstr\u00e1ni\u0165, m\u00e1 <\/span>spotrebite\u013e<\/span> pr\u00e1vo na jeho bezplatn\u00fa opravu.<\/span><\/span><\/p>

V pr\u00edpade vady, ktor\u00fa nie je mo\u017en\u00e9 odstr\u00e1ni\u0165 a ktor\u00e1 br\u00e1ni tomu, aby mohol by\u0165 v\u00fdrobok riadne pou\u017e\u00edvan\u00fd ako v\u00fdrobok bez vady a v pr\u00edpadoch stanoven\u00fdch pr\u00edslu\u0161n\u00fdm pr\u00e1vnym predpisom, m\u00e1 spotrebite\u013e pr\u00e1vo na v\u00fdmenu v\u00fdrobku alebo m\u00e1 pr\u00e1vo od k\u00fapnej zmluvy odst\u00fapi\u0165.<\/span><\/span><\/p>

Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 na tovare vznikn\u00fa po\u010das trvania z\u00e1ru\u010dnej doby, nie v\u0161ak za vady:
a) sp\u00f4soben\u00e9 <\/span>spotrebite\u013eom<\/span> alebo tre\u0165ou osobou po prevzat\u00ed tovaru <\/span>spotrebite\u013eom<\/span>,
b) o ktor\u00fdch <\/span>spotrebite\u013e<\/span> vedel pred prevzat\u00edm tovaru
c) ktor\u00e9 vznikli v\u00a0d\u00f4sledku opotrebovania tovaru\u00a0sp\u00f4sobenom be\u017en\u00fdm pou\u017e\u00edvan\u00edm, za mechanick\u00e9 po\u0161kodenie tovaru, za vady, ktor\u00e9 vznikli nespr\u00e1vnym, neodborn\u00fdm\u00a0\u010di nadmern\u00fdm pou\u017e\u00edvan\u00edm, za vady, ktor\u00e9 vznikli neodbornou mont\u00e1\u017enou alebo in\u0161tal\u00e1ciou,\u00a0za vady, ktor\u00e9 vznikli nedodr\u017ean\u00edm pravidiel pou\u017e\u00edvania, \u00fadr\u017eby alebo skladovania<\/span>,\u00a0<\/span>alebo po uplynut\u00ed doby \u017eivotnosti tovaru.<\/span><\/span><\/p>

Reklam\u00e1ciu je mo\u017en\u00e9 uzna\u0165 za opr\u00e1vnen\u00fa iba v pr\u00edpade,\u00a0ak sa vada vyskytla v z\u00e1ru\u010dnej dobe; za \u00fa\u010delom preuk\u00e1zania tejto skuto\u010dnosti predlo\u017e\u00ed <\/span>spotrebite\u013e<\/span> doklad o k\u00fape tovaru, na ktorom je uveden\u00fd d\u00e1tum predaja a typ v\u00fdrobku.<\/span><\/span><\/p>

Ak nebude ktor\u00e1ko\u013evek z uveden\u00fdch podmienok riadne splnen\u00e1, nebude reklam\u00e1cia tovaru uznan\u00e1 ako opr\u00e1vnen\u00e1.<\/b><\/span><\/strong><\/span><\/p>

Pred\u00e1vaj\u00faci je povinn\u00fd vybavi\u0165 reklam\u00e1ciu a ukon\u010di\u0165 reklama\u010dn\u00e9 konanie jedn\u00fdm z nasleduj\u00facich sp\u00f4sobov:
a) odovzdan\u00edm opraven\u00e9ho tovaru,
b) v\u00fdmenou tovaru
c) vr\u00e1ten\u00edm k\u00fapnej ceny tovaru,
d) vyplaten\u00edm primeranej z\u013eavy z ceny tovaru,
e) od\u00f4vodnen\u00fdm zamietnut\u00edm reklam\u00e1cie tovaru.<\/span><\/span><\/p>

3. Sp\u00f4sob uplatnenia reklam\u00e1cie<\/b><\/span><\/strong><\/span><\/p>

Reklam\u00e1ciu uplat\u0148uje spotrebite\u013e p\u00edsomne a reklamovan\u00fd tovar spotrebite\u013e n\u00e1sledne doru\u010d\u00ed spolo\u010dnosti Netbis s.r.o. na vlastn\u00e9 n\u00e1klady a riziko. Tovar zaslan\u00fd na dobierku spolo\u010dnos\u0165 nepreberie. K reklamovan\u00e9mu tovaru je potrebn\u00e9 dolo\u017ei\u0165 platn\u00fd doklad o k\u00fape tovaru.<\/span><\/span><\/p>

Po doru\u010den\u00ed tovaru pred\u00e1vaj\u00faci za\u0161le spotrebite\u013eovi doklad o reklam\u00e1cii a o sp\u00f4sobe jej vybavenia.<\/span><\/span><\/p>

Opr\u00e1vnen\u00e9 reklam\u00e1cie sa vybavuj\u00fa bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r v\u0161ak do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie. Po uplynut\u00ed tejto lehoty m\u00e1 spotrebite\u013e rovnak\u00e9 pr\u00e1va, ako keby i\u0161lo o vadu, ktor\u00fa nemo\u017eno odstr\u00e1ni\u0165.<\/span><\/span><\/p>

V\u00a0pr\u00edpade akejko\u013evek reklam\u00e1cie informuje spotrebite\u013e <\/span>p<\/span>red\u00e1vaj\u00faceho o\u00a0uplatnen\u00ed reklam\u00e1cie a dohodne sa s\u00a0n\u00edm na najvhodnej\u0161ej forme reklama\u010dn\u00e9ho postupu<\/span><\/span><\/p>

Reklama\u010dn\u00fd poriadok nadob\u00fada \u00fa\u010dinnos\u0165 d\u0148a 4. 1. 2019.<\/span><\/span><\/p>

ADRESA PRE VR\u00c1TEN\u00c9 Z\u00c1SIELKY :<\/b><\/span><\/strong><\/span><\/p>

Netbis s.r.o.<\/span><\/span><\/p>

Vi\u0161\u0148ovsk\u00e9ho 3<\/span><\/span><\/p>

96901 Bansk\u00e1 \u0160tiavnica<\/span><\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Tento Reklama\u010dn\u00fd poriadok je vydan\u00fd spolo\u010dnos\u0165ou Netbis s.r.o., Vi\u0161\u0148ovsk\u00e9ho 3, 969 01 Bansk\u00e1 \u0160tiavnica, I\u010cO: 52141306, zap\u00edsanou v Obchodnom registri Okresn\u00e9ho s\u00fadu Bansk\u00e1 Bystrica, vlo\u017eka \u010d\u00edslo: 35680\/S (\u010falej len pred\u00e1vaj\u00faci) a bol prijat\u00fd s \u00fa\u010dinnos\u0165ou od 04.12.2021. Kontaktn\u00e9 \u00fadaje: Netbis s.r.o., Vi\u0161\u0148ovsk\u00e9ho 3, 969 01 Bansk\u00e1 \u0160tiavnica, Telef\u00f3n: +421 910 530 030 E-mail: netbis@netbis.sk 1. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-375","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/pages\/375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/comments?post=375"}],"version-history":[{"count":0,"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/pages\/375\/revisions"}],"wp:attachment":[{"href":"https:\/\/netbis.sk\/modely\/wp-json\/wp\/v2\/media?parent=375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}